Legal
Privacy policy
Last updated 7 November 2026
What personal data we collect, why, and the choices you have.
Who we are
SuperNovaSounds is run by SuperNovaSounds Ltd ("we", "us"), a company registered in England and Wales (company number 17569029), whose registered office is at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. We are the controller of the personal data described here. Contact us at support@supernovasounds.com with any questions about your data.
What we collect and why
| When you buy | Your name, email address, billing country and order details, which our reseller Moonbase shares with us. Moonbase takes your payment, so we never see your card details. We need this to provide your licence, give support and keep business records. Lawful basis: contract and legal obligation. |
|---|---|
| Your account | Your email address and login, your orders and your licence keys, so you can download your plugins and manage your licences. Lawful basis: contract. |
| Licence activation | When you activate a plugin: a unique identifier for the computer, the computer's name as set in its operating system, the operating system, the plugin version and the date. This lets you see and manage your two activations, and stops licences being shared. Lawful basis: contract and legitimate interests. |
| Launch and news emails | Your email address, only if you sign up. You can unsubscribe at any time from any email. Lawful basis: consent. |
| Support | What you send us when you email, such as your system details. Lawful basis: legitimate interests. |
The plugins only go online to activate and check your licence. They don't send any information about your music, your projects or how you use them.
Who we share it with
- Moonbase AS (Norway), our reseller, which sells the plugins to you and handles checkout, payment, sales tax, your account, licence activation and our news emails. For the purchase itself, Moonbase is responsible for your data under its own privacy policy for buyers, which is linked from the checkout.
- Payment providers used by Moonbase to process your payment.
- Cloudflare, which hosts this website, keeps standard server logs and forwards emails sent to our support address.
- Google, which provides the inbox where our support emails arrive.
We never sell your data. This website doesn't load anything from Google or other third parties: its fonts are hosted here. Some of these providers are outside the UK (Norway, which is covered by UK adequacy rules, and the United States). Where they are, we rely on safeguards approved under UK law, such as adequacy regulations or the International Data Transfer Addendum.
How long we keep it
- Order and tax records: 6 years, as HMRC requires.
- Your account and licences: for as long as you have them, so you can always re-download what you bought.
- Email sign-ups: until you unsubscribe.
- Support emails: up to 2 years after we last hear from you.
Cookies
This website doesn't use tracking or advertising cookies. The checkout and your account, run by Moonbase, use cookies that are needed to sign you in and complete a purchase.
Your rights
You can ask us to show you, correct or delete the data we hold about you, to stop using it, or to send it to you in a portable format. Email support@supernovasounds.com and we'll reply within one month. We may need to keep some records, such as tax records, even if you ask us to delete them.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes
If we change this policy, we'll update the date at the top of this page.