Legal

Refund policy

Last updated 7 November 2026

How refunds work for our plugins, and your rights under UK consumer law.

The short version

• If a plugin doesn't work properly on your computer and we can't fix it, you get a full refund.
• If you bought the wrong plugin, or bought the same one twice, tell us within 14 days and we'll refund it if you haven't activated it.
• Because plugins are digital downloads, you can't cancel just for changing your mind once you've started the download.

Who sells to you

Our plugins are sold by our reseller Moonbase AS (Norway), or Moonbase LLC for some US orders. Your receipt names which one. Moonbase's buyer terms cover the purchase, and this page explains how we handle refunds on top of them.

Your right to cancel

In the UK and EU you normally have 14 days to cancel an online purchase. For digital content, that right ends once delivery starts, if you agreed to this when you bought. At checkout you'll be asked to confirm that you want access straight away and that you understand you lose the right to cancel once it starts. You can't complete the purchase without confirming.

Faulty or not as described

Our plugins must be of satisfactory quality, fit for purpose and as described. If one isn't, for example it won't load in a supported DAW or a feature on its product page doesn't work:

1. Email us with your order number, your operating system, your DAW and what's happening.
2. We'll try to fix it, usually with an update.
3. If we can't fix it within a reasonable time, we'll give you a full refund.

Please check the system requirements on each product page before you buy. A plugin not working on a system it doesn't support (such as a Mac before the Mac version is released) doesn't count as a fault, but if you bought one by mistake, let us know.

Wrong or duplicate purchase

If you bought the wrong plugin or paid twice, contact us within 14 days of buying. If the licence hasn't been activated, we'll refund it or swap it for the plugin you meant to buy.

Bundles

The Interstellar + Cosmic Delay bundle is refunded as a whole. If only one of the two plugins has a fault we can't fix, we'll refund that plugin's share of what you paid.

How refunds are paid

Refunds go back to the payment method you used, through Moonbase, normally within 14 days of us agreeing the refund. When a licence is refunded, it's deactivated and the software stops working. Please contact us before asking your bank for a chargeback: we'll sort it out faster, and a chargeback can lead to the licence being revoked.

Contact

Email: support@supernovasounds.com. We aim to reply within two working days.